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Upgrading existing micro, small and medium enterprises in the service sector (retail, catering, private education)


The action concerns the upgrading of existing micro, small and medium enterprises in the field of retail and services (retail, catering, private education) around the four categories of interventions:
1. Interventions for energy saving
2. Interventions for integration of information and communication technologies in the service provided
3. Interventions to enhance the hygiene and safety of the premises
4. Interventions to strengthen the supply chain.


In this context, eligible actions of the Program in the context of energy saving will include:

  • landscaping of the company for the optimization of energy management and the environmental footprint

  • equipment upgrade with new, improved energy efficiency

  • certification of companies with modern specialized standards in order to improve the quality of services, such as the standard ELOT 1452 - Quality management system of commercial stores.


Eligible actions of the Program in the field of ICT will include:

  • development of electronic systems for promoting products and services on the internet (web sites)

  • development of online stores (e-shops)

  • development of business portals for access from mobile devices (mobile portals)

  • development of business applications for access from mobile devices (mobile apps)

  • renewal of pedagogical material (interactive whiteboards, projectors)

  • Digital equipment to assist the service (eg electronic ordering etc.)

  • utilization of cloud infrastructure for application and data management

  • utilization of application service providers (ASPs) infrastructures for the adoption of low cost e-commerce practices

  • participation in existing e-shopping platforms, digital exhibitions, etc.

  • integration of new systems with any existing business applications (accounting system, business resource management system, etc.).


Eligible actions of the Program in the context of hygiene and safety of the premises will include:

  • Renewal of the equipment related to the security of the space and the security of the service


Eligible actions of the Program within the supply chain will include:

  • Distribution Network Configuration: number, location and network of shipments of suppliers, production facilities, distribution centers, warehouses, docks and customers.

  • Distribution Strategy: answers questions related to 1) control of functions (central, shared or decentralized), 2) distribution systems, eg, direct shipping, cross docking, direct delivery to the store (DSD), 3) means of transport, e.g. truck, LTL, rail, TOFC or COFC, maritime transport, air transport, 4) replacement strategy (eg pull, push or combination strategy) and 5) transport control (eg private carrier or 3PL).

  • Information: The completion of processes through the supply chain to share valuable information, including demand indicators, forecasts, inventory, transfers, potential collaborations, etc.

  • Inventory Management: Quantity and location of inventories, including raw materials, work in progress (WIP) and finished products.

  • Cash-Flow: settlement of payment terms and methodologies for the exchange of funds between entities within the supply chain.

Potential beneficiaries

Very small, small and medium enterprises in the sectors: Retail Trade, Catering, Private Education (kindergartens, kindergartens).


The indicative budget of the action amounts to € 50,000,000 (public expenditure). The total budget of the supported investment projects is estimated at 111.1 million . €.
The financing of investment projects covers 40% of the eligible costs and is increased by 10%, reaching 50% in the case of hiring new staff .

Date of issue of the invitation : April 2017


Duration of implementation of investment plans : 18 months / 24 months .

THE  Ependysis Business Consultants , with executives who have previously evaluated and not only submitted NSRF investment proposals, can successfully undertake the submission as well as the monitoring of your investment plan.


For more information call the company phones at: 2112155988 or email  .

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